Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Carriers
We use UPS to deliver our orders.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on backorder we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Substitution Policy
Occasionally, substitutions may be necessary to create your arrangement due to availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme, and color palette of the arrangement, using flowers of equal value. Additionally, the substitution of specific vases may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but it may be necessary to substitute with a similar color.
Delivery Policy
A local delivery fee will be added to each order. (Delivery fees vary from zip code to zip code). Wire orders will have a $16.50 wire/delivery charge added to the order. Local orders must be received before 2 p.m. to assure same-day delivery. U.S. orders must be received before noon in the recipient's time zone to assure same-day delivery. Orders received after above times will be delivered the following day (excluding Sundays). We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.
We are unable to accept international orders over the internet. We will be happy to accept your international orders if you call our shop directly. Please note: For deliveries outside of our delivery area, Trapp and Company works directly with our preferred florist network every step of the way ensuring that your order will be in Trapp's signature style, designed with the freshest stems available and delivered in a timely manner. We cannot guarantee the availability of exact flowers and containers.
